Play a customer support agent managing an upset client with diplomacy.
complaint
An expression of dissatisfaction about a product or service
"I need to make a complaint about my order."
refund
Money returned to a customer for a faulty product
"I would like a full refund for this item."
apology
An expression of regret for a fault or inconvenience
"Please accept my sincere apology for the delay."
escalate
To refer a matter to a higher authority
"I will escalate this to my supervisor."
Navigate the dialogue by responding to the Eagle's prompts. Your accuracy and word choices determine the path through the conversation.